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FAQs

Are your candles natural?

OF COURSE!

Our vegan and cruelty-free,100% soy wax candles are made with therapeutic blends of enriching oils. Each candle is hand finished with sprinkles of dried flowers and contain cleansed genuine certified crystals to suit every occasion.

How to look after my candle?

How are your Crystals sourced?

All our crystals have been certified by ‘UKGE LTD.’ and come from trusted, ethical and sustainable sources.

NEVER LEAVE CANDLES UNATTENDED

Our eco cotton wicks have been trimmed to 4-5mm for your convenience, so there is no need to trim your wick on its first burn.

When first lighting your Candle & Crystal, it is important to burn it long enough until the surface wax has melted all the way to the edge of your candle jar. Doing this will create a memory for your candle, and will ensure an even burn going forward. We do not recommend burning your candle for longer than 4 hours at a time.

 

It is important to trim your wick back down to 4-5mm each time before re-lighting your Candle & Crystal. A wick length any longer than this may result in a much faster burn-through of wax and a decrease in the fragrance scent-throw. 

Please discontinue burning your Candle & Crystal when the wax has reached approximately 10mm from the bottom of your candle jar, to ensure the safety of your jar and the surface your candle is placed on.
 

Simply set your intentions, light the flame and let the magical crystals do the rest.
 

Approx burn time of 60  hours

Damages

If you have an issue with your order please email candleandcrystalco@gmail.com within 48 hours of receiving goods quoting your order number. 

Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can arrange a replacement.

Your crystals are a beautiful 'forever' keepsake that hold all your positive and personal intentions.

Once you have reached the end of your candle, remove your crystals with caution and gently rinse them under warm water to melt away any remaining wax.

 

Your dried flowers and crystal will melt down with the wax and have been placed safely away from the flame but some stones may distinguish the flame of your candle if it moves too close to the wick once the wax melts.

 

In the rare case that this does happen, we recommend moving your stones around and away from the flame with a metal spoon when safe to do so.

Refunds & Returns

If for any reason you change your mind, we are happy to offer a refund on all goods returned to us within 14 days provided they are in their original condition, unopened, unused and in the original packaging. Due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Postage is non-refundable.

 

To process a return, you can contact us at candleandcrystalco@gmail.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 

Shipping Policy

Local orders within Warrington can be delivered free of charge with 1-2 working days - please contact us before placing your order for a free delivery code and to arrange a convenient delivery day/time.

 

All orders received before 2pm from Monday to Friday (excluding Bank Holidays), will be dispatched on the same day.

 

Orders that are received after 2pm from Monday to Friday or the weekend or Bank Holidays, will be shipped the next working day.

How to care for my new crystal?

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